Terms & conditions

1. About us

carluvo.com is operated by Carluvo Ltd, registered in England & Wales under company number 00000000, with its trading address at Unit 4, Riverside Trade Park, London, SE10 0AA. Contact: [email protected] or 020 4577 0000.

2. Using this website

You may use this site to browse our stock, make enquiries and use our tools. You may not attempt to interfere with the site's operation, extract data by automated means (scraping), or use it for any unlawful purpose. We may withdraw or suspend access if the site is misused.

3. Vehicle listings and pricing

We take care to describe every vehicle accurately, including its specification, history and condition. Listings, photographs and prices are provided in good faith but do not constitute a contractual offer. Vehicles are subject to availability and may be sold or reserved before a listing is updated.

Where an obvious error appears in a price or specification, we reserve the right to correct it and decline to proceed on the erroneous terms. If you have already paid, we will refund you in full.

4. Reservations

A reservation deposit of £199 removes a vehicle from sale for seven days. The deposit is fully refundable if you decide not to proceed for any reason, and is deducted from the purchase price if you do. Reservations do not transfer ownership.

5. Sale of vehicles

A binding contract of sale is formed only when we have received cleared payment (or finance funds) and both parties have signed the sales invoice. Ownership passes on full payment; risk passes on delivery or collection.

6. Your rights under the Consumer Rights Act 2015

When you buy a vehicle from us as a consumer, it must be of satisfactory quality, fit for purpose and as described. In summary:

• First 30 days: if a genuine fault means the vehicle was not of satisfactory quality at the point of sale, you may reject it for a full refund.
• 30 days to 6 months: we have one opportunity to repair or replace. If that fails, you may reject the vehicle, subject to a reasonable deduction for use. During this period the law assumes a fault was present at sale unless we can prove otherwise.
• After 6 months: your rights continue for up to six years (five in Scotland), though the burden of proof moves to you.

These rights cannot be excluded. Phrases such as “sold as seen” have no legal effect in a dealer sale to a consumer, and we do not use them. Our guide to your legal rights explains this in full.

7. Warranties

Any warranty supplied with a vehicle is in addition to, and never a substitute for, your statutory rights. Warranty terms, exclusions and claim procedures are set out in the warranty document supplied at handover.

8. Finance

Finance calculators and monthly figures shown on this site are illustrative representative examples for guidance only. They are not quotations, offers of credit, or financial advice. Finance is subject to status, affordability checks and lender approval, and is provided by third-party lenders on their own terms. We do not provide financial advice and recommend you compare options independently.

9. Car-finding service

Our car-finding service is provided free of charge and without obligation on either side. Submitting a request does not commit you to purchase, and does not commit us to source a particular vehicle. Any vehicle we do source and offer to you is sold under these same terms, with the same checks and the same statutory protections.

10. Part exchange

Valuations are provided on the basis of the information you supply and are subject to physical inspection. Where the vehicle materially differs from your description, we may revise the valuation. You confirm that you are the legal owner (or authorised to sell) and will disclose any outstanding finance.

11. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We are not liable for indirect or consequential losses. Our total liability in relation to a vehicle is limited to its purchase price, except where the law provides otherwise.

12. Intellectual property

The content, design, text and branding on this site are owned by Carluvo Ltd or our licensors. You may not reproduce them commercially without permission. Vehicle photographs may be used by prospective buyers for personal reference.

13. Complaints and disputes

If something goes wrong, please follow our complaints procedure. If we cannot resolve matters between us, alternative dispute resolution is available through The Motor Ombudsman.

14. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.